Participation of Symphony Softtech Ltd. in IT Industry

Back in 1999, Symphony Softtech Ltd. started its journey as a sole proprietary business and later formed a limited company to establish a strong presence in the software market with both international branded and locally developed software…

Implementation & Support Skill Set

Project Management Skills

  • Business Analysis Skills
  • Assists with communication
  • Effectively manages assigned business
  • Escalates any adjusted client time frames
  • Ensures that assigned orders are accurately maintained
  • Participates in project planning and/or facilitates efforts
  • Consistently executes implementation process & methodology
  • Oversees accurate achievement of milestones through entire cycle
  • Contacts clients during the whole process to assess their satisfaction
  • Fully utilizes standardized tools & technology to support solution delivery

Configuration & Installation Skills

  • Configures & installs software and systems
  • Assesses the appropriate method for implementation
  • Writes Business Requirements Documents
  • Coordinates with clients for technical support to resolve issues
  • Consults on the installation of client site software & equipment
  • Provides functional design guidance including plans and procedures
  • Conducts needs analysis to determine appropriate solution requirements
  • Provides suggestions to enhance efficiency and continuous improvement

Quality Assurance Skills

  • Collect information & review
  • Generates & maintains test plans
  • Validates & tests solutions according to test plans
  • Provides client support during User Acceptance Testing
  • Ensures accuracy of client set-up variables and calculations

Personal Skills

  • Enthusiasm, Energy, professionalism
  • Ability to multi-task with outstanding organizational skills
  • Ability to speak clearly and effectively in interpersonal situations
  • The ability to work in a fast-paced cooperative team environment
  • Creativity in troubleshooting business process and software problems

Training & Documentation Skills

  • Clear & concise written/verbal communication skills
  • Develops and delivers end-user training curriculum
  • Assesses training needs based on unique implementation parameters
  • Coordinates training to ensure clients attendance in all training classes
  • Ability to learn software and technology quickly in a fast-changing environment